The Scott Resort & Spa

This was one of my all time favorite hotels I have stayed at. I am not sure how this hotel does not have an even better review. I am already planning my next trip to The Scott. I usually do not write a pro and con list but I think that is the best for a hotel.

Pros...the front desk, the water and ice tea area, the best lobby to wait for friends or have drinks, the drinks and food at the pool were wonderful...we had almost one of everything, the grass area with umbrellas, the pools, hot tubs, comfy lounge chairs, beautiful atmosphere, friendly workers, a gorgeous and fun hotel room, great shower, fun game areas, great breakfast options.

Cons
These are not even that crazy...the pool was slightly cold and the toilet paper was so thin...THATS IT!!!

This is an amazing resort!

My husband and I had a wonderful stay at this beautiful resort! Everything was perfect from the booking process to the stay itself

Katie at the front desk was amazing- patient, friendly, informative & overall extremely helpful! Abbie was great also, everywhere we went the staff was very kind

The resort is beautiful, the rooms are spacious and we loved the aesthetics of the decor. The drinks at the bar were tasty, the pool area was absolutely stunning. I cannot rave enough about this resort, we would absolutely stay here again!

Not worth the price at all. They use a wonderful filter for pictures on their fancy website. $2200 for 2 days 3 nights.

The lobby is very nice and that's about it. Rooms are old, a little dingy and the cleaning / cleanliness of the rooms are sub par. The pool is old and outdated, nothing like the pictures show.

I booked the room 2 weeks in advance, showed up 3 hours past check in time and when I arrived, I was asked to wait because the room needed to be cleaned. That took a few minutes less than an hour. I would never recommend anyone staying here. Spend your money elsewhere in Scottsdale.

We came on a sister's trip from Oregon. This place is absolutely stunning!! The decore, the architecture, the Cuban vibes are something special. We thoroughly enjoyed our stay. We rented complimentary bikes to take into town for brunch, we used the complimentary shuttle to go out to dinner, we got drinks and happy hour at the cabana club, we soaked in the hot tub and really enjoyed having drinks and taking in the night air on our balcony. A true place to relax and unwind. It's totally worth it to come here!

If I could give this place 0 stars I would. Absolute RIP OFF, do NOT waste your money here. $500 room is WAY overpriced for supposedly a nearly "five star resort." This place feels and looks like a motel 6 (literally not kidding). There is nothing luxurious about this hotel other than the fact that the location is great and entrance is decent.

Entrance lobby is pretty but that is it. The rooms are not at all like advertised, strong musky almost moldy scent throughout the hallways with I swear to you 7foot ceilings... I feel completely claustrophobic with these low ceilings. Rooms are old, water leaking ALL night, no natural light comes in... feels like you are in a dungeon, musky wet stench in room and hallway that never goes away. NO money is put into the upkeep of the rooms. Expressed concerns multiple times and not much is done about it... pretty bad customer service and hospitality service.

Realized that for a somewhat "decent" room you need to request the Laguna View or pool view and pay MORE-- otherwise with a "standard room" you're paying for 5star prices with a 1star motel experience. Got placed all the way in the back of the "resort" by the road looking at a parking lot and wall. Just awful. Came here for a wedding/vacation and would have been better off at ANY other hotel. Please save your money-- never coming again!!!
Super disappointed.

The resort is decorated beautifully, and was the perfect setting for a girls trip. The pool are was very nice, despite there being construction. The fire pits and seating areas around the property were a nice amenity and felt very cozy.

Overall the rooms were nice and updated. The shower did not drain well and each morning we smelled a sewer smell? Seemed it could be coming from the drain more than likely. We requested adjoining rooms upon booking - and again at check in - making it clear we were willing to wait longer if needed. The front desk was not helpful and just said to check back another day...

We asked the front desk general questions (as there is no concierge) to which they were not knowledgeable. They were not aware of the perks advertised online with booking direct. They were not aware of the daily yoga advertised on the TVs.

We dined at Canal Club for brunch on Friday, and were a little disappointed that brunch is only available Saturday/Sunday. Also three of the menu items were unavailable on an already small menu... however we still enjoyed our meals.

We ordered drinks and dessert Saturday night, which was disappointing also in terms of service. We were some of the only people inside and the two servers never came. Finally went to order at the bar and the server only then came to ask what we needed. We had to move dirty plates and drinks from a seating area because there were no open areas that had been bussed. Seems that the management is lacking overall. But again, we enjoyed our time and the ambiance of the hotel.

The biggest perk is the free shuttle service. We utilized that a lot and was very easy to communicate for pickups. We also used the free bikes and had a great time riding those.

My friend and I stayed at The Scott Resort this weekend to celebrate my bachelor weekend and to have a staycation.

The beds and pillows were SUPER comfortable. Appreciated the blackout curtains in the morning and the heat working well.

1-Ply for a Luxury Boutique Hotel was a let down. Make sure you bring your own body wash. The soap in the shower says exfoliating but I would say I was less than impressed. I left the shower feeling sticky so I went back in and used the hair wash to wash it off. The water pressure & temperature were great.

Cuban themed restaurant was not great. My friend had the gaucho steak with chimichurri and said it was lacking flavor. Yesterday we ordered chips, salsa and guacamole.....and you'd think that would be a pretty easy meal to produce.
- do not order chips, salsa and guacomole unless you are hoping for your salsa to taste like Pregos pasta sauce. It was BAD. We even told our waitress who confirmed with us that feedback has been given to the chef over the years and they've done nothing about the change...
- the guacamole had no flavor. We asked for limes to squeeze into the guacamole and it was just plain
- thinking mojitos are very popular in Cuban culture, my friend ordered a regular mojito and I had the coconut mojito. Mine was packed with TOO much acidity and was a gut puncher. Could not finish it

It is nice to have access to a free shuttle to old town Scottsdale, and for most of the trip it seemed like we were inconveniencing the valet service. We sat in the car with MASON for 6 minutes and he was the BEST. he was friendly and engaging and we wished he was working the whole weekend.
- however CHASE was not friendly whatsoever and I would really encourage him to remember being friendly with guests is important
- valet gives you a card to call the desk and each time we called, most often there was no one at the desk to answer the phone. When the phone would be transferred to the front desk, they told us they would write our info down and give it to valet
- On Friday, we waited 40 minutes because the front desk told me they were giving valet my info and the shuttle would be at our location in 20 min and then after waiting 20 min and calling back valet was surprised hearing we were waiting for them.

We enjoyed La Vidorra Spa on Saturday morning which was splendid. I had an 80 min deep tissue massage with a wonderful masseuse (whose name I forgot) but she was amazing.

The BEST PART of the Scott were the bartenders:
Matt 1 & 2, Gabby, Derek and Haley
- give these people a raise, seriously

My friend and I were at the bar every single night before and after dinner. Instant smiles and instant curiosity of our stay was what we experienced the entire time. Matt (with the ginger beard) was the he nicest human being and was very professional. He was the reason I went back every night because he made me feel like he was interested in my life. Haley was recommending places around town which was helpful. Derek was ALWAYS smiling which was great to see when you are working with customers.

If I was a local I would go to the Canal Club bar just for those bartenders.

Mathew at the canal club, was amazing and so helpful!, great bartender!
We had an appetizer delivered that was less than stellar. He made sure we received something hot and up to Scottsdale standards! Thank Matthew! We had a great night!

My wife and I decided to stay at The Scott the night of our wedding in Scottsdale to relax and celebrate our new marriage. My wife's mother filed a canary form so she could have the room on her card in advance as a wedding gift.

When we arrived to check in at 10pm following our wedding, the front desk didn't understand that my now mother-in-law's card listed on the canary form was already charged for the reservation and forced us to pay for the two nights in full at check-in with a new card in person. My wife and I were exhausted in our wedding dress and tuxedo so after 5 minutes of getting nowhere we gave up and double-paid for the room so we could rest after just getting married.

Our package included a $200 food and drink credit and a bottle of wine to be brought to our room. The bottle wasn't in our room at check-in so we called the front desk to have the bottle brought up. They said they'd bring it right away but it was never delivered. We followed up again several times the next day, each time being told "we'll bring it up now" only for it to never show up. The last time we asked the front desk directly when we returned later that evening, they told us "the staff is no longer available to bring it to you this late in the evening". She mentioned they were unexpectedly short-staffed for the day. I totally get having to wait longer than usual for services when you're understaffed, but straight up dropping a service that we asked for over multiple days was extremely disappointing. Eventually, we convinced the front desk to let us grab a bottle from the bar instead.

Besides the service, the rooms were nice, the restaurant was great, and the room service and cleaning was excellent. They eventually fulfilled their obligated service after confronting management directly, and my in-person card was refunded on check-out. They also let us keep our pool access after checkout for the day.

Overall, we were incredibly disappointed in the intransigent service we got from the front desk. We were excited to celebrate our first nights as a married couple at one of the more beautiful hotels in Scottsdale, but the intransigent service made us feel treated like a burden instead of welcomed newlywed guests.

I'd recommend The Scott to anyone who is interested in a nice property in a good location, but be prepared to fight with management to get the services you paid for. I'm just grateful that we didn't select them as our wedding reception venue!

Attended a dinner gala here. Very hipster atmosphere - enjoyed the lobby and bar, outside ambiance was great. Catering was sub par but overall a good time.